Frequently Asked Questions.

Orders & Delivery.

How long does delivery take in the UK?

We dispatch orders within 1–2 working days (excluding bank holidays). Standard UK delivery takes 2–4 working days. Express options are available at checkout.

Do you ship climbing gear internationally?

Yes we ship worldwide. Shipping costs and delivery times vary by country and are calculated at checkout. You may also be charged import duty depending on your location and the size and value of your order.

For orders to the EU, we are enrolled in the IOSS scheme, which means you will not be charged import duty when your order arrives in your country.

Can I track my order?

Yes once dispatched, you’ll receive an email with your tracking details. The email will specify which carrier to track your order with. This will usually be FedEx or Royal Mail.

What if my order hasn’t arrived?

Not to worry, we will get it sorted for you. Just get in touch using the contact form or the details below.

Email - info@psychi.co.uk

Phone - 0161 427 3466

Returns & Refunds.

What is Psychi’s returns policy?

You can return any unused or defective items within 30 days for a refund or exchange.

How do I return my order?

If you're not happy with your climbing gear you can get in touch via our email info@psychi.co.uk or you can use the contact form to get in touch. Be sure to let us know your order number and we’ll get back to you with instructions on how to return your items.

Can I return sale items?

Sure, unless otherwise stated on the product page you can return sale items.

Product Info.

What size chalk bag do I need?

Our standard chalk bags fit around your waist and are designed for rope climbing so you can chalk up enroute. Bouldering chalk buckets are larger and used for bouldering where you do not generally need to take a chalk bag on the wall with you.

Are Psychi products made with sustainable materials?

Many of our products use RPET fabrics (from recycled plastic bottles) and natural ingredients like local Peak District beeswax in our skin-care range. We aim to up-cycle or use recyclable materials where possible. All details will be available on the product pages.

Climbing Chalk.

Is Psychi climbing chalk vegan?

Yep our chalk is 100% vegan and contains no animal products.

What makes Psychi climbing chalk different?

Our Psych Powder and Sustainable Liquid Chalk is made from magnesium carbonate left over from seawater desalination, unlike most chalk which comes from mined magnesite. It delivers pure high-performance grip with a lower environmental impact. Find out more. Our chalk balls and blocks are currently made using conventional chalk, but we're working to get this changed, it's our aim to use only sustainable chalk for all our products.

What type of climbing is Psychi chalk best for?

Our chalk works across bouldering, sport climbing, trad climbing, and gym training/ weightlifting. Choose loose chalk for buckets, chalk balls for mess-free use in chalk bags, or liquid chalk for hotter days.

Is all your of chalk sustainable?

Not just yet. Our chalk balls and blocks are currently made from conventional magnesium carbonate. This is because they take a little extra effort to produce them. But we are working on this and our hope is to have 100% of our chalk sustainable by 2026.

Payments & Security.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Shop Pay, and Google Pay.

Are my payment details secure?

Yes. Our site uses SSL encryption and complies with secure payment standards.

Psychi & Community.

Where is Psychi climbing gear made?

We design and develop our gear in the UK, working with trusted partners overseas. Sustainability is central and we use recycled fabrics like RPET to make our kit and eco-conscious processes wherever possible.

How do we support the climbing community?

We’re contributing to a thriving climbing community by running free Peak District bouldering sessions, sponsoring athletes on the British Team and Para Climbing Team, providing prizes for climbing events, and working closely with gyms and climbing organisations to keep things fun, fair and safe.

What are you doing to address the environmental issues the world is facing?

We plant a tree every time you place an order, and we offset much of the impact from us and all our athletes using Ecologi. This funds climate-positive initiatives all over the world operating sustainably if at the forefront of what we do.

Do you offer wholesale or bulk discounts for climbing gyms?

Yes, please email either rik@psychi.co.uk or ben@psychi.co.uk for more info.

Outdoor Courses & Adventures.

Booking & Eligibility.

Who are the courses for?

Our courses are for everyone, from total beginners through to improving climbers, hillwalkers and mountaineers. Each course page lists what you’ll learn and any prerequisites you’d need to attend.

What’s the minimum age?

Under-18s are welcome with a supervising adult present. See each course page for details.

How do I book?

Book directly on the relevant course product page (e.g. Introduction to Outdoor Bouldering, Introduction to Navigation) or complete our Outdoor Adventure Booking Form for bespoke requests.

Can you run private or bespoke days for groups, clubs or team building?

Sure! Check out our Bespoke Adventures page. You just need to get in touch and tell us your goals, dates and group size and we’ll tailor an experience in the Peak District, Snowdonia, The Lake District or even Scotland.

Times, Locations & Group Size.

What time do courses run?

Times vary by course and will be confirmed in your booking email. As a guide: 10am-4pm. Courses can run 7 days a week.

Where do we meet?

We usually run our climbing courses in the Peak District, but are happy to travel to other areas of the UK if needed. Our mountain and navigation courses are run through the UK in the Peak District, Wales, Cumbria and Scotland.

How big are the groups?

We keep ratios friendly and safe, small enough for plenty of 1-to-1 coaching. Exact ratios vary by course and will be shown at checkout or in your confirmation email.

Times, Locations & Group Size.

Do you provide equipment?

We supply the majority of kit that you will need for any of our outdoor courses. A specific kit list will be sent at the time of booking.

What should I wear/bring?

Weather-appropriate layers, waterproofs, warm hat/sunscreen as needed, lunch and water. Course pages include simple kit lists.

Fitness, Safety & Weather.

How fit do I need to be?

A basic/moderate level of fitness helps you enjoy the day. We’ll match venues to the group.

Are your instructors qualified and insured?

Yep, courses are run by MTA qualified instructors with appropriate insurance and risk assessments.

What happens if the weather is bad?

We choose the most suitable crag/area or adapt the plan to keep things safe and fun. If conditions are truly unsuitable, we’ll discuss rescheduling, full details are in your booking/confirmation email and our policies pages.

Changes, Cancellations & Refunds.

Can I reschedule or cancel?

If you need to change dates, contact ben@psychi.co.uk as soon as possible, rescheduling options depend on notice period and course type. For the legal bit, see Terms & Conditions and Refund Policy (note: retail returns policy is separate from courses).