Subscription Policy
Last updated: 10.02.26
This Subscription Policy outlines the terms and conditions that apply to all subscription purchases made through www.psychi.co.uk
By purchasing a subscription product from us, you agree to the terms set out below.
1. Subscription Products
Some products on our store are available on a subscription basis. These subscriptions automatically renew at the interval selected at checkout (for example: every 30 days).
Subscription pricing, frequency, and contents are clearly displayed on the product page before purchase.
2. Billing & Automatic Renewal
When you purchase a subscription, your payment method will be securely stored and automatically charged at the start of each billing cycle.
You will be charged the subscription price shown at checkout
Charges will continue until the subscription is cancelled
Prices include VAT where applicable
You authorise us to charge your selected payment method for recurring payments in accordance with your chosen subscription plan.
3. Managing Your Subscription
You can manage your subscription at any time via your customer account.
From your account you can:
- Pause a subscription
- Skip an upcoming delivery
- Change delivery frequency
- Update your shipping address
- Update payment details
- Cancel your subscription
Changes must be made before the next billing date to take effect for that cycle.
4. Cancellations
You may cancel your subscription at any time through your account.
Cancellations made before the next billing date will prevent future charges
If an order has already been processed or dispatched, it cannot be cancelled and will be delivered as scheduled
No minimum commitment applies unless explicitly stated on the product page.
5. Delivery, Refunds & Returns
Subscription orders follow our standard Delivery, Returns & Refunds Policy.
We do not offer refunds for subscription orders that have already been processed or shipped
If a product arrives faulty or damaged, please contact us and we will resolve this in line with UK consumer law
For hygiene and safety reasons, some consumable products may be non-returnable once opened.
6. Failed Payments
If a subscription payment fails:
We may retry the payment automatically
You will be notified if action is required
If payment cannot be completed, the subscription may be paused or cancelled
7. Changes to Subscription Terms or Pricing
We may update subscription prices, products, or terms from time to time.
If a change affects your existing subscription:
You will be notified in advance where required
You will always have the option to cancel before the change takes effect
8. Contact Us
If you have any questions about your subscription, please contact us:
